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- Work with customers via remote login to fix basic PC problems
- Train under lead technician to troubleshoot networking and system problems
- Trouble shoot Windows or MAC desktop system errors
- Maintain an increased awareness of technical expertise in current PC Hardware/software systems.
- Set-up and install new PC hardware/software.
- Provide training in PC system software.
- Participate in the evaluation and recommendation of new PC hardware/software.
- Maintain and upgrade existing PC software packages.
- Provide technical assistance to PC users.
- Develop procedures/batch files/macros as required in support of PC application systems.
- Develop procedures for extracting and transferring data from the server.
- Establish and maintain documentation for PC personnel.
- To maintain and organize the lab/shop.
- Other duties as assigned
- To assist the Owner and Supervisor with all the duties to complete tasks in an appropriate time frame.
- To improve customer service and response time because of a growing customer base.
- A background experience in PC computer systems is required.
- Possess an in-depth knowledge/experience in PC hardware and software systems.
- Be able to read and understand technical and non-technical documents related to the business.
- Have the technical capabilities to support customers in both PC and Mac environments.
- Have the capability to support any size of TCP/IP Networking environment.
- Be able to troubleshoot any PC problem.
- Team player/ customer oriented.
- Must have excellent verbal and written communication skills.
- Must be willing to travel outside the boundaries of San Benito County.
- To complete any certifications that is needed or required within 90 days of employment.
- Valid California Driver’s License – NO EXCEPTIONS
- Able to troubleshoot basic TCP/IP routed network errors – Wired and Wireless
- Able to troubleshoot Windows XP, 2000, ME, and 98 errors
- Able to troubleshoot PC based hardware errors
- Able to troubleshoot MAC OS X errors
- CompTIA A+ and Network+ Certified
- Expert level virus and spyware removal
- In depth understanding of cable types and the ability to create networking, serial, or parallel cable on the fly.
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